SaaS Customer Support Hyderabad BPS Jobs 2026 – Career Opportunity
Are you passionate about delivering exceptional customer experiences and driving technical solutions? TCS is hiring skilled SaaS Customer Support Executives in Hyderabad to manage our high-growth software services. This is a critical role for professionals who excel at balancing technical troubleshooting with strategic cross-selling and upselling initiatives.
If you have a graduate degree (or 18+ months of relevant experience) and possess top-tier communication skills (B2/C1 CEFR), you are invited to join our global BPS team to support cutting-edge SaaS products across Windows, iOS, Android, and macOS platforms.
Professional Responsibilities : SaaS Customer Support Hyderabad BPS Jobs 2026
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Global Support: Handle inbound interactions (voice/chat/email) for SaaS products, resolving billing, account access, and technical installation issues.
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Consultative Selling: Identify opportunities for upselling and cross-selling, aligning software solutions with customer goals to drive revenue.
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Technical Troubleshooting: Perform advanced diagnostics on software deployments, device limits, and account verification scenarios to ensure first-call resolution.
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CRM Documentation: Record interactions accurately in the CRM and ensure all open cases are managed within a 24-hour SLA.
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Customer Experience: Maintain a customer-centric tone, demonstrating empathy and professionalism during escalated interactions to ensure high satisfaction.
Project Specifications: SaaS Customer Support Hyderabad BPS Jobs 2026
| Strategic Desk | Required Expertise | Primary Assignment Target |
| Tech Support | SaaS, Windows/iOS/Android | First-Call Resolution |
| Revenue | Cross-selling & Upselling | Plan Optimization & Conversion |
| Communication | CEFR B2/C1 English | Global Client Interaction |
| Operations | CRM Documentation | 24-Hour Case Resolution |
Final Action Plan : SaaS Customer Support Hyderabad BPS Jobs 2026
| Action Item | Details |
| Job ID | 414578 |
| Qualification | Graduate / Undergrad (18 months experience) |
| Experience | 1 Year in Technical Troubleshooting |
| Location | Hyderabad |
| Language | Excellent Verbal & Written English |
| Action | Submit Application via Official Portal |
| Apply Via | Official Website / Official Portal |
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